Feeling Lost?

We prepared this support manual to help you navigate through the Acceleralia platform. 

Customer Support

Once logged in, the platform should open the user’s profile page with all the projects that the user is involved with. To see a specific solution for a specific project you have to first select the desired project. To do so, first, go to ‘My Projects’ on the upper right side and choose the project you want to know more of. Once selected, a new tab should appear with the option ‘Roadmap’.

 

This roadmap is specific to your project and will show you at what stage each solution is at the moment. ‘Pending’ would be those solutions that haven’t been answered yet, ‘Pending of review’ means that the assigned tutor is yet to give feedback on the solution, and finally, ‘pending of modifications’ would mean that the tutor has given feedback but it has not been reviewed by the customer. Last but not least, ‘finished’ would mean that solution has been answered, been viewed by the tutor, and finally made the last modifications.

Now, let’s say you would want to view a solution to the project. Select the desired solution and the platform will take you there. On this page, you will be able to view the answered questions, make modifications, or start your project.

For the Tutors

Tutor: How to leave feedback to your entrepreneurs

You have been notified that the participant you are tutoring has finished filling out one of the solutions and have re-entered the platform. Under the top tab “My Projects” you will have access to the tab “Roadmap”.

Once inside the Roadmap [see image 1] of that project you will see the different stations with its corresponding solutions beneath.

On the right hand, under state, you will see the status of those solutions. When the status is “pending” it means the user is still yet to add information into the platform regarding that solution. If the solution status is “Pending of review” it means the participant you are tutoring has filled out the station and is waiting for your feedback. Once here, click on the name of the station that needs your review.

Once inside [see image 2] go down to “sections to develop” beneath that you will find all the questions related to this solution specifically. By clicking the (+) sign on the right of the question, the answer that the participant left will appear.

Once reviewing the answer, head to the bottom of the page in the area called “feedback” here you will be able to leave your comments on the answers given by the participant [see image 3] once finished remember to click “send comments”.

 

 

Finally, head to the question “what is the status of the solution” right now the status must be on “pending review” since you already gave your review please change the status to “pending modifications” if the participant should edit some of its answers, or “finished” if the station has been completed [see image 4]. Once this is done the entrepreneur will be notified, and the changes in the dashboards will be recorded.

For the Users

Why does the Project Progress bar still mark 0% if I have completed some solutions?

You are a tutor or participant to the platform and have noticed that even though you have filled some solutions the project progress bar on the main page and user page has not moved on from 0%.

This is because the solutions have not been set to “finished” inside the question “what is the state of the solution” [see image 1].

If this question is under “pending of review”, “pending of modifications” or “pending” the project progress bar will not move forward. Programs in our acceleration platform can have from 16 to 100 solutions depending on the extension of the journey through our digital platform.

Technical

Once logged in, the platform should open the user’s profile page with all the projects that the user is involved with. To see a specific solution for a specific project you have to first select the desired project. To do so, first, go to ‘My Projects’ on the upper right side and choose the project you want to know more of. Once selected, a new tab should appear with the option ‘Roadmap’.

 

This roadmap is specific to your project and will show you at what stage each solution is at the moment. ‘Pending’ would be those solutions that haven’t been answered yet, ‘Pending of review’ means that the assigned tutor is yet to give feedback on the solution, and finally, ‘pending of modifications’ would mean that the tutor has given feedback but it has not been reviewed by the customer. Last but not least, ‘finished’ would mean that solution has been answered, been viewed by the tutor, and finally made the last modifications.

Now, let’s say you would want to view a solution to the project. Select the desired solution and the platform will take you there. On this page, you will be able to view the answered questions, make modifications, or start your project.

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